A Comprehensive Guide to IT 2.0 Postal Operations (PDF)
This comprehensive—more than 200-page—manual provides detailed instructions on the postal department’s operational modules and treasury functions. It is made for a broad spectrum of users, from administrative officials to frontline employees, and offers detailed instructions on important workflows, such as payroll management, counter services, and other fundamental procedures. The book is set up to be a useful resource for carrying out daily postal tasks accurately and efficiently inside the IT 2.0 framework.
Overview of the IT 2.0 Postal Operations Guide Module
- Office Setup & Lab Preparation (Pages 4–7)
discusses the necessary conditions for setting up a laboratory or testing environment. Software installation, infrastructure setup, and the first setup of user roles and permissions are among the subjects covered. - Counter Operations: Booking and Bagging (Appendix A, pages 8–10)
describes how to reserve and package mail items for various services. Additional reference formats and operational standards are provided in Appendix A. - Functions of the RMS Mail Office (Page 11)
explains the fundamental functions of the Railway Mail Service, such as allocating tasks and overseeing mailbag open/close procedures. - Delivery Procedures (Page 12)
explains every step of the article delivery process, including scheduling, tracking, routing, and handling delivery exceptions. - Treasury: Cash Flow: Requests from SO to HO (Page 13)
explains the steps involved in sending cash flow requests from Sub Offices (SO) to Head Offices (HO) and the remittance process that follows. - Treasury: IPO Movement & Stamp (Page 14)
discusses how to handle the logistics of stamp and Indian Postal Order (IPO) transfers between HOs and SOs using protocol.
- Treasury: Particular Payments (Page 15)
describes the unusual procedures for sending money from SOs to HOs under particular circumstances or with special permissions. - Treasury: Unrequested Remittances from SO to BO (Page 16)
explains how Sub Offices can send funds to Branch Offices (BOs) in an emergency or in accordance with policy, without formal request procedures. - Treasury: Movement of Stamps to and from BO (Page 17)
outlines the steps for moving stamps between BOs and SOs, guaranteeing accurate inventory reconciliation and tracking. - Treasury: Cash Requests from BO to SO (Page 18)
explains the official procedure via which Branch Offices can ask Sub Offices for money and the related remittance processes. - Configuring a Bank Account at the DDO and PAO Levels (Page 19)
Rules for setting up and overseeing bank accounts for Pay and Accounts Offices (PAOs) and Drawing and Disbursing Officers (DDOs). - Management of Inventory (Pages 20–21)
explains how to order and receive supplies from the Postal Store Depot (PSD), such as checks, stamps, IPOs, and stationery. - Remittance to Bank: Treasury (Page 22)
covers the documentation, deposit procedures, and reconciliation techniques involved in the complete bank remittance process. - Payments by Check (Page 23)
outlines the procedure for sending checks to the head office and sub office levels. - Relationship Management with Customers (Pages 24–46)
provides a comprehensive rundown of CRM features, ranging from client registration and problem solving to feedback and service quality tracking. - Management of Payroll (Pages 47–48)
summarizes the steps involved in processing payroll for postal workers, including calculating salaries, making deductions, and disbursing payments.
The Guide’s Objective
This handbook is designed to be a one-stop resource for improving operational effectiveness, process adherence, and upholding uniform service standards at all postal operations levels using the IT 2.0 platform.